Expect flexibilty and scalability in your voice solutions

Where are you in your cloud voice journey?

We created this decision tree to help you navigate your options, leading you to the ideal solution for your business. Whether you already have a contact centre solution or are considering taking one on, deciding whether to integrate Microsoft Teams into your network, follow your journey along this decision tree and see your options.

No two businesses are alike, and the choices you'll need to make about your cloud voice migration are unique to you.

Colt communications and voice solutions

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CIC (Colt Intelligent Communications)

Colt Cloud SBC

SIP Trunking

Contact centres as a service (CCaaS)

IN (Inbound and Freephone numbers)

ISDN Voice Services

Additional voice services:

Operator Connect

Bring your own Carrier (BYOC)

Number Hosting

The Modern Workplace with cloud voice

Today’s workplace comprises of video calls, hybrid meetings and collaboration tools, allowing people to operate remotely from anywhere in the world.

These new cloudbased, voice-enabled platforms were also to the customers benefit, providing them with the technology that enabled omnichannel experiences: they can now interact with a business in any way they like – simplifying the customer journey

CIC case study

ESPRIT

Industry: Textile and clothing industry

Challenge

Replacement of the existing telephony solution with Microsoft Teams-based telephony for smooth communication between company locations.

Colt Solution

Modern, cloud-based contact centre solution including attendant console - fully integrated with Microsoft Teams with connection via Colt SIP Trunking and Colt Cloud SBC.

Colt has consistently thought through our requirements to the end and, thanks to its wide-ranging solution portfolio, has added services that offer us more than just a technically harmonised telephony infrastructure. With the contact centre solution fully integrated in Microsoft Teams, we benefit from a central communication platform across almost all of our European locations. We hope to expand to all of them in the near future.”

Marcus Lapp, Director of IT Infrastructure Operations at ESPRIT Europe GmbH

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